Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Last updated: May 2025
🔄 Order & Shipping
👕 Product & Sizes
🔁 Returns & Cancellation
💳 Payment & Security
🤝Who´s behind Nashe?
📩 Contact
How long does shipping take?
Shipping within Europe usually takes 4–8 business days.
Each item is printed right after your order – please note, we don’t ship off the rack. Quality takes a little time. ❤️
🌍 Where do you ship to?
We deliver across the European Union and Switzerland.
Shipping Policy
Can I track my order?
Yes! As soon as your order is shipped, you'll get an email with your tracking link.
How do I know which size fits me best?
You’ll find a size chart under each product. Please take a moment to check it. Our fits are classic – but better safe than sorry.
What if an item is out of stock?
Since we produce on demand, items rarely go “out of stock.” If a design disappears, we’re probably updating it – just reach out.
Can I return my order?
We offer a 14 Days exchange servicePlease check our Return Policy for details.
What if my item arrives damaged?
Please send us an email with a photo and your order number.We’ll make sure you receive a free replacement if the damage is confirmed.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Klarna, Apple Pay, and more – all secure and encrypted.
Is your store secure?
Yes – our shop uses SSL encryption and trusted payment providers like Shopify Payments and Stripe.
We’re a small, independent project by two people with heart – rooted in the Balkans, with our eyes on the future.
Nashe is for everyone who feels where they come from – and is proud of it. For everyone who wants to wear depth – not just fabric.
Reach out to us anytime at info@nashe-shop.com – we’re happy to help!
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© 2025 NASHE – More than a brand. A connection. ❤️
